FAQ

To assist you in quickly finding the answers you need, we have carefully prepared the following answers to common questions. If you cannot find the answer to your question below, please feel free to contact us by phone or email at any time.

Q: What materials are used for these products? How is the quality of the aluminum?

A: Our products are made from high-quality aluminum alloy, known for being lightweight, durable, and rust-resistant. Each batch undergoes strict quality inspection before shipping to ensure high standards for our clients.

Q: Do you offer customization services? Can we add our logo or change colors?

A: Yes, we offer OEM and ODM services. Clients can choose different colors, specifications, and add logos or customize packaging to meet branding needs.

Q: What is the minimum order quantity? How long is the lead time?

A: The MOQ for standard products is usually between 500 and 1,000 pieces. Lead time depends on order quantity and customization requirements, typically ranging from 15 to 30 days. Once the order is confirmed, we provide a precise delivery date.

Q: Can we request samples? What are the sample fees?

A: Samples are available. Standard samples are typically free of charge, though shipping costs are borne by the client. Custom samples may incur additional charges, which can be refunded once an order is confirmed.

Q: Are your products environmentally friendly? Does the manufacturing process meet environmental standards?

A: We prioritize eco-friendliness in our product design and manufacturing processes. The aluminum material is recyclable, and our factory adheres to environmental regulations, striving to minimize resource waste.

Q: What if we receive defective products? Do you offer a return or exchange service?

A: Yes, we provide a full return or exchange for any defective products. If you receive items with quality issues, please contact us promptly. We are committed to resolving the issue and ensuring your satisfaction with our products.

Yes, we provide one-stop logistics solutions and can ship products worldwide. We assist with customs clearance, documentation, and shipping options to ensure your products arrive safely and on time.

Contact Us To Solve Your Any Question!

Our working hours: Monday to Friday, 9am to 6pm

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